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Pal sudden service-scaling organizational model

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What is an overall summary of "Pal's Sudden Service-Scaling an Organizational Model to Drive Growth"?

Pisano, Gary P., Francesca Gino, and Bradley R. Staats. "Pal's Sudden Service-Scaling an Organizational Model to Drive Growth." Harvard Business School Case 916-052, May 2016. (Revised September 2017.)

Reference no: EM133036815

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