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Overview of one motivation needs theory

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Reference no: EM132651842

A call center is using the metric of average time per call when rewarding employees. To keep their average time low, employees are hanging up on customers when they think that the call will take too long to answer.

1. Provide an overview of one motivation needs theory and one process-based theory in relation to this group. Explain your answer.

2. What a SMART Goals for the team.

3. What are the reasons for the negative consequences of these bonus programs? Modify the program to resolve the problem by doing the following: 1) suggest a change in work arrangements and 2) suggest an organizational reward.

Reference no: EM132651842

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