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Outline three features of a successful sales process

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Reference no: EM132402801

Outline three features of a successful sales process.

Explain why it is important for a staff member to have a good understanding of the products and/or services they are selling.

Why is it important to explain any product or service shortcomings to customers?

Under Australian Consumer Law, explain the claims that are illegal for a business to make when selling/advertising products.

Review the following product features and complete the table to describe how each of the features could be communicated as a benefit to consumers.

Product feature, Possible benefits to the consumer

Reference no: EM132402801

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