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Outline three features of a successful sales process

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Reference no: EM132402140

  1. Outline three features of a successful sales process.
  2. Explain why it is important for a staff member to have a good understanding of the products and/or services they are selling.
  3. Why is it important to explain any product or service shortcomings to customers? 
  4. Under Australian Consumer Law, explain the claims that are illegal for a business to make when selling/advertising products.
  5. Review the following product features and complete the table to describe how each of the features could be communicated as a benefit to consumers.

Product feature, Possible benefits to the consumer

Reference no: EM132402140

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