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Outline the steps that Bettman must take to implement CRM

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Reference no: EM132176970

Mini Case : CRM at Minitrex

Discussion Question :

1. Explain Hoe it is possible for someone at Minitrex to call a customer and not know (a) that this is a customer and (b) that this is the third time this week that they had been called.

2. Outline the steps that Bettman must take in order to implement CRm at Minitrex. In your plan be sure to include people, processes, and technology.

Attachment:- Minitrex Case Study.rar

Reference no: EM132176970

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