Reference no: EM133208414

Question: Following a restructure of the Food and Beverage services provided by the Ocean Breeze Hotel, an audit has identified that there is a shortage of staff to deliver the quality of service expected from an operation at this level. As a result, in your position as the Human Resources Manager, you are required to recruit, select and induct staff for three additional new food and beverage positions, and a volunteer to support events and seminar. The recruitment needs to include consultation with relevant colleagues like the Food and Beverage Manager, the Head Chef, the Events manager and the Hotel Manager. You have already obtained approval for recruitment as per your organisational recruitment policies from the head office in relation to these positions.

The 4 positions are as follows:

Chef de Partie Room Service Kitchen, 11.00pm - 7.30am night shift (full-time position)
Room Service Attendant, breakfast shift (casual position 2 days per weekend)
Restaurant Manager, breakfast shift (part-time position 20 hours per week)
Volunteer, event and seminar support (Thursday and Friday 10 hours per week)

Q1: Outline the procedures you will put in place to inform successful candidates and arrange for their attendance at interview, including accommodating potential special needs. Provide a sample letter you would send to unsuccessful applicants.

Q2: Develop a set of interview questions for each position based on the selection criteria and desired customer service expectations. Explain how these must be administered to ensure fairness, and meet EEO requirements including the provisions for people with special needs.

(Soft skills like a "team player, leadership..." for each position needs to create 5 - 6 questions)

Q3: Outline the process of selecting and organising an interview panel. Include the instructions and basic documentation you will provide for each panel member so they can evaluate candidate responses to each question you have developed in Question 5 (dothis for each position).

Q4: You and the panel have interviewed all selected candidates and narrowed the selection to 2 candidates per position. Explain the process to make the final selection for each position. What needs to occur following the interviews if neither candidate meets the criteria desired for the job? Which legal aspects must be considered? What is the importance of merit in this process?