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Outline the common procedures and policies

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Questions Workplace policies and protocols to deal with and manage conflict

1. Outline the common procedures and policies which could be part of a company policy regarding the requirements for reporting and management of conflict. What does this need to include?

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2. What are the regulatory, industrial and legislative requirements related to the handling of disputes?

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3. Explain the variety of communication skills which could be employed to ensure the effectiveness of dealing with conflict and conflict resolution.

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4. What are the procedures where conflict involves drugs, alcohol or violence?

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5. What should be covered in an induction program with regards to conflict situations?

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6. To whom (other than the HR department) should escalated conflict situations or problems be reported in an organisation?

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7. What is the purpose of evaluating conflict situations? Provide examples how this could be achieved effectively.

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Reference no: EM132359601

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