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Questions Workplace policies and protocols to deal with and manage conflict
1. Outline the common procedures and policies which could be part of a company policy regarding the requirements for reporting and management of conflict. What does this need to include?
Responses
2. What are the regulatory, industrial and legislative requirements related to the handling of disputes?
3. Explain the variety of communication skills which could be employed to ensure the effectiveness of dealing with conflict and conflict resolution.
4. What are the procedures where conflict involves drugs, alcohol or violence?
5. What should be covered in an induction program with regards to conflict situations?
6. To whom (other than the HR department) should escalated conflict situations or problems be reported in an organisation?
7. What is the purpose of evaluating conflict situations? Provide examples how this could be achieved effectively.
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