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In small groups of four to five students, complete the following exercise:
WestJet has asked you to quickly develop the outline of a training program for its new reservation clerks. Airline reservation clerks obviously need numerous skills to perform their jobs. You may want to start by listing the job's main duties, using the information provided below. Produce the requested training outline, making sure to be very specific about what you want to teach the new clerks and what methods and aids you suggest using to train them. Duties of Airline Reservation Clerks: Customers contact airline reservation clerks to obtain flight schedules, prices, and itineraries. The reservation clerks look up the requested information on the airline's flight schedule systems, which are updated continuously. The reservation clerk must deal courteously and expeditiously with the customer and be able to quickly find alternative flight arrangements to provide the customer with the itinerary that fits his or her needs. Alternative flights and prices must be found quickly so that the customer is not kept waiting and so that the reservation operations group maintains its efficiency standards. It is often necessary to look under various routings, since there may be a dozen or more alternative routes between the customer's starting point and destination?
What are the common decision making errors in employee selection?
The opening section describes the rationale for the case study, including the firm's background & profile, its current position & performance and its internal & external environment.
For direct labor employed in the production of X, evaluate the direct labor rate variance and the direct labor efficiency variance.
For most non-alcoholic beverages, marketing (as opposed to the actual product itself) is key to success. Cola drinks, for example, are fairly undifferentiated, as are many energy drinks, juices, bottled water, and the like. Companies producing the..
"building an internally consistent job structure is burdensome to companies. Instead, it is best to simply define and evaluate the worth of jobs by surveying the market".
MGT236 - Decision Making - University of management - What are the strengths and limitations of the conscious brain in decision making
In this paper, you will analyze the data collected in your survey. Another name for this step is Data Reduction.
Explore the Society of Human Resource Management website http://www.shrm.org/pages/default.aspx, explain the importance of receiving a student membership. Then, provide one (1) HR certification that will enhance your future career choice. Justify ..
Write a short memo to your boss explaining the company's obligations under the FMLA and answering his question. Offer your own opinion as to whether Joe should be granted unpaid leave.
You are a new PR intern at Apple. Apple is donating 200 iPads to a local inner-city school to promote technology in education.
Interpret the potential causes of resistance in the organization. Identify and describe three (3) potential causes of resistance to your change plan. Identify and describe three (3) potential sources of resistance to your change plan.
Write a memo to your boss justifying you taking the certification and asking the company to pay the costs
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