Reference no: EM133091465

A New Employee Scheduling System

The Director of Human Resources of Baptist Health System, an integrated network of non-profit hospitals, physician clinics, and home medical services with over 4,000 employees wishes to implement a new software application to upgrade and automate employee-related scheduling. She estimates that replacing the organization's antiquated system and automating this labour-intensive, time-consuming task can save the health system thousands of dollars each year. Frank is a person in the organization's Office of Technology (OT) who has the skill set she needs. However, Frank does not report to her and she knows that OT is understaffed and overworked. She has permission from Frank's boss, Jane, to use some of his time only if it doesn't interfere with his regular duties.

Upon obtaining Jane's permission, the Director of HR sends Frank an e-mail stating, "I need you to assist staff in my department with the implementation of a new software application to upgrade and automate the organization's employee-related scheduling. This needs to be completed within two weeks. My assistant will contact you tomorrow to discuss the specific details of this project so you can start immediately."

a) Outline Hersey and Blanchard's Situational Leadership Model. Based on this model, explain why it is unlikely that the Director of HR will get Frank's cooperation to work on this project.

b) State five (5) strategies the Director of HR should have used to maximize Frank's motivation to assist her with the project, giving justification for your recommendations.