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Case: Due to government funding cuts, many child protection notifications go unallocated and many caseworkers in the child protection system feel overwhelmed by their caseloads. Mary supervises a diverse team of child protection workers. Her organisation has had a high turnover of staff recently and she wants to assist them to manage their stress.
Question 1. Identify two physical, two emotional and two behavioural symptoms of stress that Mary should be alert for in individual team members.
Question 2. What responsibility does Mary have in relation to communicating with staff about personal performance? What would be the intended effect of this?
Question 3. Describe Mary's legal responsibilities regarding the management of workplace stress.
Question 4. Outline three actions Mary could take to reduce stress in the workplace.
Question 5. What are two workplace practices that Mary could adopt to support the diversity on the team?
Question 6. Explain two ways in which Mary could use organisational or national performance standards to assess and report on staff stress and emotional wellbeing.
-Read all three Case Examples and review the Fair Labor Standards Act excerpt pertaining to exempt status in Exhibit 4.5 (pages 226-227).
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