Reference no: EM133117379 , Length: word count:1150
Task - Performance management
Martin and Luis are working together on project involving the preparation for a loan application for one of CCF & MB's most influential clients, a property developer. Martin missed a deadline and the whole project is now behind schedule by a week. This is the third time in a month that he has missed a deadline. Martin has had problems with meeting deadlines in the past and has already had a written warning.
As the general manager you have been monitoring Martin's performance over the past month, providinginformal feedback about his role in the project. Although he has made several improvements regarding his performance, his inability to meet deadlines has forced the delay of the client's development a further month. CCF & MB made a commitment to the client that the loan application would be with the prospective lender two weeks ago.
The client is not happy that he does not yet have an approval and is considering cancelling the agreement he has with CCF & MB and going elsewhere.
Task Question 1: You have arranged to meet with Martin to talk about the project and his input. How would you go about providing constructive feedback to Martin?
(100words)
Task Question 2: Following your meeting with Martin you have decided to continue monitoringhis performance for the purposes of evaluating where improvements can be made and provide feedback. Outline the process you have adopted to conduct this monitoring exercise.
Reference material is available inTopic 1-3, Managing people's performance.
(100words)
Task Question 3: Following your meeting with Martin, use the evaluation criterialisted in the table below. You should also include any additional criteria you think is applicable. Record and document comments regarding Martin's performance in the performance appraisal checklist below.
(50 words)
Task Question 4: Using the template below, outline a learning and development plan for Martin.
(a) Explain how you will support this team member throughout the learning and development plan.
(b) How will you ensure you obtain their commitment and agreement to the development plan?
(100words)
Task Question 5: If Martin's performance continues to be unsatisfactory you will need to counsel and implement the organisation'sperformance improvement process. Outline the steps (including the timeline) involved in taking an employee through the process.
Apoor performance policy example is located in the Toolbox.
(200 words)
Task Question 6: Luis is basically the opposite to Martin. He meets deadlines and producesquality work. The project delays are not due to his work. You are considering training him to manage a new office that CCF & MB are considering opening on the other side of the country. He does not have management experience though.
You have also arranged to meet with Luis to talk about the project and his other work. How would you go about providing recognition and positive feedback to Luis?
(100 words)
Task Question 7: Following your meeting with Luis you have decided to monitor his management capability for the purposes of evaluating where improvements can be made and provide feedback. Outline the process you have adopted to conduct this monitoring exercise.
(150 words)
Task Question 8: Following your meeting with Luis, create an evaluation document. Use the below evaluation criteria templateto record and document comments regarding Luis' performance and capability as a manager in the performance appraisal checklist below.
(100 words)
Task Question 9: Using the template below, outline a learning and development plan for Luis.
(a) How will you support this team member throughout the learning and development plan to help him develop his management skills?
(b) How will you ensure you obtain Luis' commitment and agreement to the development plan?
(250 words)
Attachment:- Performance management.rar
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