Reference no: EM132239973
1. How does NPS differ from other customer satisfaction measurement metrics?
A. It is scaled to create a normally distributed bell-curve
B. It is more rigorous because it excludes middle-of-the-road responses that indicate passive indifference
C. It is calculated using a rigorous logarithmic scale
D. None of the above
2. Dashboards are a valuable feature of Sales Automation/CRM systems that offer the following functionality (Select one)
A. Dynamically compiled visual graphic records of key sales performance indicators and metrics
B. Powerpoint presentations that show progress against sales targets by month and quarter
C. Messages and action items that are wirelessly transmitted to the dashboard displays of sales rep's company cars
D. Messages in Chatter that allow users to communicate in a bulletin board environment
3. Select the most correct statement below about primary beneficiaries of Sales Automation/CRM systems.
A. Sales Automation/CRM systems only benefit large organizations with hundreds of sales reps
B. Sales Automation/CRM systems primarily benefit managers and corporate leaders rather than individual sales reps
C. Sales Automation/CRM systems primarily benefit end customers by forcing sellers to offer lower prices
D. None of the above represent primary benefits of Sales Automation/CRM systems