Other customer satisfaction measurement metrics

Assignment Help Operation Management

Reference no: EM132239973

1. How does NPS differ from other customer satisfaction measurement metrics?

A. It is scaled to create a normally distributed bell-curve

B. It is more rigorous because it excludes middle-of-the-road responses that indicate passive indifference

C. It is calculated using a rigorous logarithmic scale

D. None of the above

2. Dashboards are a valuable feature of Sales Automation/CRM systems that offer the following functionality (Select one)

A. Dynamically compiled visual graphic records of key sales performance indicators and metrics

B. Powerpoint presentations that show progress against sales targets by month and quarter

C. Messages and action items that are wirelessly transmitted to the dashboard displays of sales rep's company cars

D. Messages in Chatter that allow users to communicate in a bulletin board environment

3. Select the most correct statement below about primary beneficiaries of Sales Automation/CRM systems.

A. Sales Automation/CRM systems only benefit large organizations with hundreds of sales reps

B. Sales Automation/CRM systems primarily benefit managers and corporate leaders rather than individual sales reps

C. Sales Automation/CRM systems primarily benefit end customers by forcing sellers to offer lower prices

D. None of the above represent primary benefits of Sales Automation/CRM systems

Reference no: EM132239973

Questions Cloud

What kind of ramifications : Will it be possible in the next two decades to "plug in" to a virtual reality and have it seemed as though it's actually the real world?

Explain how a good profitability analysis would be useful : The cash flow statement partitions the firm's activities into three logical sections. These are operating activities, investing activities and financing.

What are the pros and cons of online virtual communities : Where do you think these virtual communities will be in 10 years?

Other customer satisfaction measurement metrics : How does NPS differ from other customer satisfaction measurement metrics?

How much information would a computer need to do a task : Think about tasks like packing a box for shipment, choosing the best route from home to work, searching for a particular person in a set of pictures

Discussion about the discounted cash flow techniques : Check out the article from Morning Star regarding discounted cash flow techniques. Share your takeaways with the class. Also, when in your personal.

Discuss methodology for an identified research problem : MA619 Accounting Research Assignment - Research Report, Melbourne Institute of Technology, Australia. Discuss methodology for an identified research problem

Primary and back-up strategies for addressing risks : What are primary and back-up strategies for addressing risks? Explain briefly giving examples?

User Account

All Pages