Reference no: EM131036169
Organizations and Operations
Maximum word limit is 300 words for each question.
There is NO need to provide any citations and references for your comments. Do keep in mind the academic policy regarding the plagiarism.
Organization Behavior
Q.1 Explain the play of surface-level similarity and deep-level diversity in a workplace environment with the help of an example.
OR
Q.1 Discuss the effects of diversity within a group on group performance. Explain with the help of an example.
Q.2 Describe a workplace example of how people seek consistency among their attitudes and their behavior by reducing cognitive dissonance. Then, sort your example into the three main components of attitudes.
Q.3. Andrew is a software tester. He runs through the same types of programs day after day looking for bugs and reporting them. He is taking night classes on programming. Often, he knows the best solution to many of the bugs, but he is still learning to code. Describe two job characteristics that Andrew is striving to improve, and explain two ways that Andrew's manager can redesign his current job to help him reach his goals.
Q.4 Nora Elm is a newly appointed HR manager at Seven Oaks, a famous PR firm that is not doing too well at present. As she assumed the post of the HR manager, everyone impressed upon her the need to energize the employees and motivate them to give their best to the job. After she met with the employees and managers, she felt that many employees were demotivated because they had attained their maximum potential in the current job roles. Additionally, she felt that though the management believed strongly in its employee-friendly nature, this nature was not manifested in its actions. Those employees who were on the board had begun to mimic the management's action of attributing the lack of any constructive change to company policies. Describe any two changes that Nora should propose at the meeting with a rationale for each.
Q.5 Compare and contrast charismatic leadership from the understanding of leadership under the attribution theory.
Q.6. What can managers do to manage conflicts effectively in their organizations? Illustrate with the help of conflict management process or conflict resolution strategies.
Operations Management
Q.7. Product strategy may focus on developing a competitive advantage via differentiation, low cost, rapid response, or a combination of these. Do you agree with the statement? Why or why not? Explain with the help of examples.
Q.8 A refrigeration and heating company-one that installs and repairs home central air and heating systems-has asked your advice on how to analyze their service quality. They have logged customer complaints. Here's a recent sampling. Use the supplied template to construct a conventional cause-and-effect diagram. Place each of the complaints onto a main cause; justify your choice with a brief comment as necessary. 1. "I was overcharged-your labor rates are too high." 2. "The repairman left trash where he was working." 3. "You weren't here when you said you would be. You should call when you must be late." 4. "Your repairman smoked in my house."5. "The part you installed is not as good as the factory original." 6. "Your repairman was here for over two hours, but he wasn't taking his work seriously."7. "You didn't tighten some of the fittings properly-the system's leaking." 8. "Your estimate of repair costs was WAY off." 9. "I called you to do an annual inspection, but you've done more-work that I didn't authorize."10. "Your mechanic is just changing parts-he doesn't have a clue what's really wrong." 11. "Your bill has only a total-I wanted to see detail billing." 12. "Your testing equipment isn't very new-are you sure you've diagnosed the problem?"13. "One of the workmen tracked mud into my living room."
Note: If you cannot insert your choices in the diagram, it's ok! You can submit your choice as a text.
Q.9 As the corporate and operations management strategies vary from low cost to response to differentiation, how does this impact the supply chain management strategy for any organization? Explain with the help of an example.
Q.10 The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. Do you agree or disagree with the statement. Explain with the help of an example.