Organizational enablers for effective demand management

Assignment Help Basic Computer Science
Reference no: EM132455399

Discussion 1 :

Review chapter 17 of the course text.

Application portfolio management (APM) represents a process of continual refinement.

In your own words discuss the various capabilities of APM.

Discussion 2:

Review chapter 18 of the course text.

In your own words, discuss the key organizational enablers for effective demand management.

Case Study 1:

Read the Customer Service at Datatronics Case Study on pages 268-272 in the textbook.

Answer the Discussion Questions at the end of the Case Study.

Case Study 2:

Read the CRM at Minitrex Case Study on pages 265-267 in the textbook.

Answer the Discussion Questions at the end of the Case Study.

Textbook :

James D. McKeen, Heather A. Smith, IT Strategy: Issues and Practices, Third Edition. Pearson, 2015, ISBN-13

978-0-13-354424-4.

Reference no: EM132455399

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