Reference no: EM132455399
Discussion 1 :
Review chapter 17 of the course text.
Application portfolio management (APM) represents a process of continual refinement.
In your own words discuss the various capabilities of APM.
Discussion 2:
Review chapter 18 of the course text.
In your own words, discuss the key organizational enablers for effective demand management.
Case Study 1:
Read the Customer Service at Datatronics Case Study on pages 268-272 in the textbook.
Answer the Discussion Questions at the end of the Case Study.
Case Study 2:
Read the CRM at Minitrex Case Study on pages 265-267 in the textbook.
Answer the Discussion Questions at the end of the Case Study.
Textbook :
James D. McKeen, Heather A. Smith, IT Strategy: Issues and Practices, Third Edition. Pearson, 2015, ISBN-13
978-0-13-354424-4.