Reference no: EM132188812
1. Organizational culture helps people in an organization understand
a. which actions are considered acceptable and which are considered unacceptable.
b. why their firm is outperforming the competition
c. how to improve their relations with customers
d. when to best socialize new employees
e. which types of problems are likely to arise in their company
2. Which of the following statements accurately describes a difference between culture and climate?
a. Culture is more easily manipulated than climate
b. Culture has more to do with traditions and less to do with values than climate does.
c. Culture teaches employees what is acceptable in the organization; climate teaches employees what is unacceptable.
d. Culture is based on the history of the organization; climate is concerned with the current atmosphere.
e. Research has shown that culture and climate is really the same thing.
3. All of the following choices are the factors that most likely affect organizational culture except
a. organizational mission and vision
b. a founder's personal value
c. a new hire's ambition and goal
d. External environments such as changes in customer expectation
e. Organizational crisis
4. Sam has good working relationships with his boss and coworkers, and is concerned that the upcoming organizational change might disrupt these relationships. Sam is most likely to resist the change because of _________________________
a. lack of awareness
b. fear of the unknown
c. economic factors
d. habit
e. social factors
5. All of the following statements about change are true except
a. An organization may resist change.
b. Change in external environments is a primary cause of organizational change.
c. Organizational dissatisfaction is the source of organizational change, but is not sufficient for it.
d. Changes and resistances are always competing in the organization.
e. Resistance to change should be eliminated.
6. Organizational development does all of the following except
a. it is designed specifically to improve organizations.
b. it attempts to plan organization changes.
c. it is based on knowledge of the behavioral sciences.
d. it assumes that cognitive dissonance brings in organizational changes.
e. All of the above are parts of organizational development