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Organizational Behavior: Training Proposal
The international expansion of the customer service department (CSD) is scheduled to begin in the next quarter. The senior management team has asked you to provide them with a plan for training current and future employees on cross-cultural diversity. The team would like to understand the major topics of the training and the method of delivery that you recommend. Write a training proposal that covers the following:
Major topic areas and why they are importantIdentification of the methods for delivering training to current and new employees.Estimate time required for all training. Break this down by the training-delivery mechanisms.Reference materials that will be used
The following might be some useful search options in the Find Books and Articles section of the Library:
Cross Cultural IssuesGlobal Law and FinanceMultinational CompaniesMultinational Teams
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