Organizational and customer pressures on service provider

Assignment Help Operation Management

Reference no: EM132094839

Managing Service Providers

• Why managing service providers is important

• Responsible for delivering service

• Customer interactions are very significant

• Frontline service employees represent the organization and its brand values

• Employees (in services, most of the time) represent the largest variable cost

• The essence of professional services-the customers are buying the experience, the expertise and the chemistry with the client

Pressures on Service Providers

Organizational Pressures

• Nature of the task

• Service design, processes and resources

• Performance objectives and targets

• Reward and appraisal system

SERVICE PROVIDER

Customer Pressures

• Customer expectations

• Intensity of contact

• Mood and anxiety

• Customer competence

1. From your work or from a service provider you know, explain the organizational and customer pressures on the service provider?

Reference no: EM132094839

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