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Organization uses to communicate with its customers

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Reference no: EM131676761

Choose a service organization and collect all forms of physical evidence that the organization uses to communicate with its customers. If customers can see the company's facility, then take a few pictures of the servicescape. Analyse the evidence in terms of compatibility, consistency and whether it overpromises or underpromises what the company can deliver. What recommendations would you make?

Reference no: EM131676761

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