Organization to take when rectifying mistake to customer

Assignment Help Operation Management

Reference no: EM132201825

The AIDA acronym stands for

a. answer, introduce, develop, ask.

b. attention, interest, desire, action.

c. answer, interest, deduce, action.

d. attention, introduce, desire, ask.

Trenyce is looking to analyze her surrounding suburbs in order to market a new product. She should consider which of the following in her research of her audience?

a. Demographics, trends, and product innovation

b. Prices, compatibility, and demographics

c. Trends, demographics, and customer wants

d. Product innovation, mobility, price point

Which of the following is not necessarily an important step for an organization to take when rectifying a mistake to a customer?

a. Apologizing to the customer

b. Offering atonement

c. Solving the problem

d. Involving top management in finding a solution

Kelly, the store manager for a large department store, believes that sales is truly an interpersonal process. She therefore believes in which theory of sales communication?

a. SPIN

b. Sales as motivation

c. Relationship selling

d. Product knowledge

When you must deny a customer something they have requested, the best way to do it is to

a. be very direct. Do not pad the "no" with forgiving explanations.

b. be empathetic. Make sure they understand that you regret having to say "no."

c. avoid giving an answer. If you can put it off long enough, they will forget.

d. offer all the reasons for why giving them what they want is a poor choice for both the customer and the organization.

Reference no: EM132201825

Questions Cloud

Communication difficulties and interpersonal challenges : Describe a project that you worked on, either personally or professionally, that was hampered by communication difficulties and interpersonal challenges.

Successful achievement of core measures and reimbursement : Explore the relationship between demonstrating successful achievement of the core measures and reimbursement.

What is the firm innovation strategy : What is the firm’s innovation strategy? Does it rely on incremental or radical innovations? What are the competitive implications of the firm’s innovation strat

Fundamentals of marketing strategy are to conduct audience : Two fundamentals of marketing strategy are to conduct audience research and to do target marketing.

Organization to take when rectifying mistake to customer : Which of the following is not necessarily an important step for an organization to take when rectifying a mistake to a customer?

Find the length of cf : In a parallelogram abcd ab 20cm and ad 12cm the bisector of angle a meets dc at e and bc produced at f find the length of cf

Important aspect of paraphrasing : Which of the following is an important aspect of paraphrasing? The sales focus of an operations-driven organization would be closest to which of the following?

The sales as motivation perspective assumes : The sales as motivation perspective assumes which of the following? The responsiveness of an organization to a customer is important because

Concepts of logical decision-making to generate solutions : Identify and describe below a problem you are facing that is within your control to solve. Be sure to include enough detail so your faculty memberhas

User Account

All Pages