Organization responsibilities for ensuring ethical behavior

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Reference no: EM132266410

True / False

1. At the heart of SPC is the realization that all processes have a natural or built-in variation processes may also be affected by special causes of variation the objective of SPC is to separate special cause variation from the natural variation().

2. In order for total quality to be implemented into an organization top management must have unwavering and unquestioned commitment to TQM().

3. It is important for an organization to provide TQM training to all employees before actually starting a total quality program().

4. Top management has to lead and be actively involved in the implementation and its role not be delegated().

Choose the best answer:

1. The best way to generate customer loyalty is to provide customers with

A. rabates

B. discounts

C. superior value

D .uninhabited accesses

2. An organization’s responsibilities for ensuring ethical behavior include:

A. paying whistleblowers to speak up.

B. creating and ethical environment.

C. establishing in-house courts and juries.

D. refusing to talk to the media

3. Definition

1-Name and describe three problem-solving tools.

2-Define the continual improvement

3-Define the predictability of processes

4-Differentiate between leadership and bossmanship

5-List and explain the requirements for total quality implementation.

Reference no: EM132266410

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