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Organization Development and Change-Ritz-Carlton in terms

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Reference no: EM133134779

Please read the case study "TQM at the Ritz-Carlton" in Chapter 13, "Organization Development and Change" (10th ed.) by Cummings, T and Worley, C and answer the following questions:

Question 1.

Based on your understanding of the case, discuss and evaluate employee involvement as practiced by the Ritz-Carlton in terms of the following key elements:

-Power

-Information

-Knowledge and skills 

-Rewards 

Question 2.

Do you think the Ritz-Carlton's experience with TQM could be provided as a benchmark to other organizations? Explain your answer in light of the stages for TQM application.

Question 3.

Discuss which features are evident in the practices of the Ritz-Carlton that would enable the Hotel Company to meet the criteria of high involvement organizations.

Attachment:- Organization Development and Change,.rar

Reference no: EM133134779

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