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Organisational obligations and the documentation

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Reference no: EM132395045

Case Study

Blake is one of your staff. His performance of duties has been up to standard, but you have noticed multiple instances of abusive and bullying behaviour. You have counselled Blake and formally recorded this behaviour and the conversation you had with him. The records clearly state that Blake 'has agreed not to be abusive or bully fellow employees in the future'.

A few moments ago, you received information that Blake had punched a customer. The incident was witnesses by several employees and customer's partner.

Describe the steps you must take. Ensure you cover your legal obligations, your organisational obligations and the documentation you will be required to fill out.

Also include any support services you will have to access.

Reference no: EM132395045

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