Reference no: EM133091491

You have been asked to conduct a system evaluation. In doing so, you identify some system shortfalls for the payroll department in the organisation.

1. Outline potential solutions to the following identified gaps in system performance. Note: (potential solutions could be in the realm of the system itself or supporting policies and procedures).

a. Leave requests are being incorrectly categorised and recorded.

b. The person requesting the leave nominates the type of leave it is, but generally has incomplete knowledge to do this correctly. Type of leave taken is therefore being recorded incorrectly, with repercussions for individual entitlements and business profitability.

c. Poor detection and distribution of information regarding changes in award pay rates. This creates the need for 'back pay', causing employee dissatisfaction and putting pressure on the organisation's cash flow.

2. Record your responses to the following:

a. What are the benefits to the organisation of a well performing information system? What does 'good performance' look like?

b. How can an organisation facilitate the good performance of an information system by introducing elements of a knowledge management system?

c. What is the difference between an information system and a knowledge management system, and how can the two operate in support of each other?