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Your organisation has agreed to deliver the human resources services: Service 1: Provide advice on complaint handling and conflict resolution Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions. Indicator that service has been properly delivered: Analysis of quarterly employee surveys shows that in 20XX/XX, an average of at least 70% of employees considered that complaints are handled appropriately and conflicts are properly resolved. Service 2: Provide advice on reducing harassment and discrimination Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions. Indicator that service has been properly delivered: Twenty percent reduction in complaints relating to harassment and discrimination in 20XX. Service 3: Provide advice on the use of flexible working arrangements Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions. Indicator that service has been properly delivered: Five percent of employees utilising flexible working arrangements by July 20XX. Service 4: Review equal opportunity policies Proposed delivery of service: Collection and review of policies. Indicator that service has been properly delivered: All policies to be reviewed and recommendations made by July 20XX. Service 5: Deliver programs intended to promote diversity in the workplace Proposed delivery of service: Initial meetings with managers and employees. Programs including: Pathways for Women Employees as Carers Dignity and Disability Understanding Cultural Differences Indicator that service has been properly delivered: An increase in the participation of women in the workforce to at least 35% by July 20XX. All buildings to be accessible by wheelchair by July 20XX. Complaints about discrimination due to religion reduced by 50% in 20XX/XX. At least 10% of employees who identify themselves as carers utilising flexible work arrangements.
What are eight of the things the person/s carrying out the quality assurance role needs to do?
Sunny Park Tailors has been asked to make three different types of wedding suits for separate customers. The table below highlights the time taken in hours for (1) cutting and sewing and (2) delivery of each of the suits
Analyze a business’s responsibilities to the environment, employees, customers, investors, and the community, and determine which is the most important. Explain your rationale.
My assignment is to create a service blueprint that depicts an overnight stay in a nationally-recognized hotel chain, i.e., The Wingate by Wyndham. The blueprint should capture the process, which begins with a client's call to the reservationist and ..
The problem is that one of the athletes who has a huge fan following and whom the client wants to be a part of the promotional program has been investigated to be taking steroids. Amalia has a very strong gut feeling that the candidate whom the ..
Describe how transformational leaders can initiate change that involves one or more of the concepts discussed in this unit's readings.
How would you align human resource plans in a project portfolio to an organization's strategic objectives?
The General Store at State University is an auxiliary bookstore located near the dormitories thatsells academic supplies, toiletries, sweatshirts and T-shirts, magazines, packaged food items, and canned soft drinks and fruit drinks.
formulate a linear programming model that will enable the farmer to determine th number of acres where sugarcane and/or corn should be planted in order to maximize profit from his land. (using ALL 50 acres, but not all workers or fertilizers.
What challenges do medical facilities face when trying to become more culturally competent?
Teams have different needs, and people in organizations should be selected for a team to ensure diversity and expertise to fill various roles. Study the nine team roles and share one role you personally played in a team. How did it go? Be sure to ..
Suppose that a metal rod is supposed to be cut 29.5 mm in length. The upper spec limit is set at 30.0 mm, and the lower spec limit set at 29.0 mm. A metal rod that is out of spec must be discarded at a cost of $20.00. The company uses the Taguchi Qua..
Briefly describe the history of the problem including its cause(s) and the result of any previous attempts to solve this or similar problems.
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