Order taking-sales support-combination duties

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1. Explain the personal selling process below (i) Generate and qualify leads (ii) preappraoach and use of CRM systems (iii) sales presentation and overcoming reservations (iv) closing the sales (v) follow -up ( noting the following : relability, responsiveness , assurance , empathy and tangibles )

2. Explain the following duties performed by the salesperson (i) order getting (ii) order taking (iii) sales support (iv) combination duties.

Reference no: EM132248104

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