Reference no: EM132306650

1. An effective customer service team should be prepared to:

a) Solve customers complaints

b) Let other departments (such as Manufacturing or Sales) be the main point of contact with the customer when there are problems

c) Focus only on product quality problems that may arise

d) Identify and address service issues before the customer feels the pain

2. Opportunities to improve a company's distribution network arise when:

a) Management decides to compete in a new market

b) In all the situations included in the list

c) The company merges or acquires a new firm

d) There are changes in transportation costs

3.  Which of the following can happen as a result of the bullwhip effect?

a) Excess costs for each firm in a supply chain

b) Increase in defective products

c) Decreased levels of safety stock

d) Quicker distribution to warehouses

4. 1.There are no special exceptions that are extended to volunteers. Volunteers are expected to perform in the same manner as a paid employee.

True

False

5. In order to avoid liability from volunteers, a fire department chose to closely document the training of volunteers to ensure that each volunteer received sufficient annual training. When a volunteer firefighter is named in a negligence lawsuit, the documentation of training will help the defense show that the firefighter was trained and reasonably maintained his skills.

True

False

6. Hazardous Materials training and response is closely governed by federal laws. The laws provide guideline for responder physical fitness, appropriate types of equipment, levels of training, and other details of HazMat response.

True

False