Reference no: EM132247546

How you deal with critical incidents. The way you handle specific important events or episodes in times of stress and challenge can be opportunities for demonstrating commitment to a value. They are what we call “teachable moments.” For instance, let’s say your team values collaboration, but there’s one very bright member of the group who consistently comes unprepared to meetings. When you confront him, he says that he doesn’t need to prepare because his performance is better than that of the other members of the team. How you handle this “lone wolf” will send a strong message about whether teamwork is for everyone, or for everyone except this talented individualist. If you are true to the teamwork value, you will be clear with this individual that you expect him to come prepared like everyone else. There are no exceptions, regardless of how many sales he makes. You will then set some very specific next steps for meeting with this individual to monitor his progress and to offer coaching if needed. What are some ways you can prepare yourself to handle potential critical incidents? What key words do you want to make sure you use to signal commitment to your core values? What words do you want to make sure you avoid and discourage? What questions can you ask to stimulate people to align their thoughts and actions around the core values?