Operations strategy lead to competitive advantage

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In what ways might a customized operations strategy lead to competitive advantage?

What are the disadvantages of too much customization? In other words, how can trying to please all customers be detrimental?

How do you think COVID-19 impacted the restaurant industry's operations strategy? Do you think the changes are permanent?

You're managing a McDonald's franchise in a mall food court, with several competitors located in the same area: Burger King, Wendy's, KFC and Popeye's. Besides brand loyalty, how do you ensure your location wins in terms of number of customers and sales.

Reference no: EM132793676

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