Operations performance and corporate social responsibility

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Reference no: EM132233441

Operations strategy evolves from Corporate strategy and Business Unit strategy (SBU). Answer the following questions;

a) Operations performance can make or break any Organisation. Authenticate this statement through the 'Stakeholder' perspective on operations performance and Corporate Social Responsibility (CSR).

b)Discuss the internal and external effects of the performance objectives, how the relative priority of performance objectives differs between businesses and how the relative priority of performance objetives differs between different products and services within the same business.

c) What are 'Delights' and how can these be distinguished from Order winners and Order Qualifiers. What are the benefits and criticisms of Delights, Order winners and Order Qualifiers from Operation strategy and Operation performance point of view?

Reference no: EM132233441

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