Operations management process strategies are process focus

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Reference no: EM132186066

1. What are 2-3 approaches that could be used or that are used to obtain the Voice of the Customer (VOC) when designing a new product or service relative to some specific organization of your choice? What are some implications for Operations Management in this organization of VOC and the design of new products or services? Please note that you will need to perform some Internet research on the topic of VOC

2. Four Operations Management process strategies are Process Focus, Repetitive Focus, Product Focus, and Mass Customization. Compare and contrast these strategies, using a real-world example of each.

Reference no: EM132186066

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