Reference no: EM132229127
1. Which of the following statements is not true about operations as one of the major functions in an organization?
A. OM is important to all businesses irrespective of their size and type.
B. An organization should focus on operations than in any other function if it has to bring about significant improvement.
C. All operations are input- transformation- out processes.
D. All operations activities should be value adding.
E. None
2. Mr Jemberu wants to assume a manager in Operations position in one of the recently established organization in Adama City. Which one of the following activities do you think Mr Jemberu will not be concerned about as an operations manager?
A. How much capacity will be needed in the months ahead?
B. What is a satisfactory location for a new facility?
C. Which products/services should be offered?
D. How to motivate employees?
E. All are typical of concerns.
3. One of the following statements is not true about transformation process.
A. Transformation processes are used in all types of businesses.
B. Transformation processes extends beyond the premises of organization and goes across the value chain.
C. Always the goal of operations is to create greater value in the transformation process.
D. Different transformations, which operations create, are mutually exclusive.
E. None
4. Identify the correct statement.
A. The possibility to correct errors, when committed, is easier in service organizations than manufacturing organizations.
B. Input and output uniformity is common in service organizations than manufacturing organizations.
C. Since services are highly influenced by customer interference, all areas of the service operations should be made visible to the satisfaction of the customers.
D. Manufacturing organizations are labor intensive as compared to service organizations..
E. None
5. Suppose productivity of labor last year in certain organization was 84. If this productivity is expected to grow at 5 percent, what will this year's productivity be:
A. 79.8.
B. 88.2.
C. 82.8.
D. 78.9.
E. 89
6. Productivity decreases when:
A. inputs increase while outputs remain the same
B. inputs decrease while outputs remain the same.
C. Both input and output increase, but output increase at a faster rate.
D. Both output and input decrease, but output decrease at faster rate.
E. inputs increase at the same rate as outputs.
7. Choose correct statement about core competencies of an organization.
A. Core competencies that do not evolve and are not aligned with customer needs can become core rigidities for a firm.
B. An organization can have as many as possible core competencies as long as competition requires.
C. An organization should rely on products and technologies than processes to have sustainable core competencies.
D. Once carefully chosen, core competencies will remain unchanged. E. None
8. Which of the following is true about business strategies?
A. All firms within an industry will adopt the same strategy.
B. An organization should change their strategies continuously in accordance with the change in customer need.
C. Operations strategy should be cascaded from business strategy, but may not necessarily support business strategy
D. Strategies are formulated independently of SWOT analysis.
E. Organizational strategies depend on operations strategies
9. Which of the following statement is not true?
A. Order winners are the reason for customer to prefer organization’s products.
B. Once order winners ?are identified, organization should have to protect them as they are never changing features of the organization.
C. Order qualifiers are minimum requirements an organization should fulfill if it has to do a business in a certain market.
D. There is a possibility for order winners to be changed in to order qualifier, which necessitates an organization to continuously seek for newer winners.
E. None
10. For those organizations which compete based on cost as competitive priority, it should:
A. Produce standardized than customized products
B. Engage in few varieties.
C. Undertake process analysis and remove less value adding activities.
D. Depend on technologies to increase efficiency.
E. All
11. One of the following statements is not true about transformation process.
A. Transformation processes are used in all types of businesses.
B. Transformation processes extends beyond the premises of organization and goes across the value chain.
C. Always the goal of operations is to create greater value in the transformation process.
D. Different transformations, which operations create, are mutually exclusive.
E. None
12. Identify the correct statement.
A. The possibility to correct errors, when committed, is easier in service organizations than manufacturing organizations.
B. Input and output uniformity is common in service organizations than manufacturing organizations.
C. Since services are highly influenced by customer interference, all areas of the service operations should be made visible to the satisfaction of the customers.
D. Manufacturing organizations are labor intensive as compared to service organizations..
E. None
13. Suppose productivity of labor last year in certain organization was 84. If this productivity is expected to grow at 5 percent, what will this year's productivity be:
A. 79.8.
B. 88.2.
C. 82.8.
D. 78.9.
E. 89
14. Productivity decreases when:
A. inputs increase while outputs remain the same
B. inputs decrease while outputs remain the same.
C. Both input and output increase, but output increase at a faster rate.
D. Both output and input decrease, but output decrease at faster rate.
E. inputs increase at the same rate as outputs.
15. Choose correct statement about core competencies of an organization.
A. Core competencies that do not evolve and are not aligned with customer needs can become core rigidities for a firm.
B. An organization can have as many as possible core competencies as long as competition requires.
C. An organization should rely on products and technologies than processes to have sustainable core competencies.
D. Once carefully chosen, core competencies will remain unchanged.
E. None
16. Which of the following is true about business strategies?
A. All firms within an industry will adopt the same strategy.
B. An organization should change their strategies continuously in accordance with the change in customer need.
C. Operations strategy should be cascaded from business strategy, but may not necessarily support business strategy
D. Strategies are formulated independently of SWOT analysis.
E. Organizational strategies depend on operations strategies
17. Which of the following statement is not true?
A. Order winners are the reason for customer to prefer organization’s products.
B. Once order winners ?are identified, organization should have to protect them as they are never changing features of the organization.
C. Order qualifiers are minimum requirements an organization should fulfill if it has to do a business in a certain market.
D. There is a possibility for order winners to be changed in to order qualifier, which necessitates an organization to continuously seek for newer winners.
E. None
18. For those organizations which compete based on cost as competitive priority, it should:
A. Produce standardized than customized products
B. Engage in few varieties.
C. Undertake process analysis and remove less value adding activities.
D. Depend on technologies to increase efficiency.
E. All
19. Among the core focuses of “Deming Principles”, which of the following is not included?
A. Preventing poor-quality products instead of acceptable levels of poor quality.
B. Constancy of purpose
C. Eliminate the need for inspection to achieve quality by relying instead on statistical quality control.
D. Enhance worker pride and self-esteem by improving supervision.
E. None
20. Which of the following pairs mismatch?
A. Poka-Yoke – Quality at source
B. Quality circles – process based than functional.
C. DMAIC –Six sigma
D. PDCA – never ending improvement cycle .
E. None