Operating characteristics of the customer waiting line

Assignment Help Operation Management

Reference no: EM13993596

Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.5 customers arrive each hour. One design consultant is

available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer.

a. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times.

b. Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? If not, what action do you recommend?

c. If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? Will the service goal be met?

Reference no: EM13993596

Questions Cloud

Identify one possible application of business intelligence : Consider an industry or company with which you have some familiarity, and identify at least one possible application of business intelligence (BI) in the company. Justify your decision by presenting the business value the BI system could deliver.

Contracted to purchase low-sulfur fuel oil : Cure Joc Oil USA, Inc. (Joc Oil), contracted to purchase low-sulfur fuel oil from an Italian oil refinery. The Italian refinery issued a certificate to Joc Oil, indicating that the sulfur content of the oil was 0.50 percent. Joc Oil entered into a sa..

Should we have rules based ethics standards : We've talked about rules-based versus principles-based accounting standards. Should we have rules-based ethics standards?

Prepare a budgeted income statement for month : Kelley and Wright, Attorneys, have the following budgeted items for the month of May: Fringe benefits $9,200 Depreciation-equipment 5,000 Utilities 2,000 Professional salaries (from budget) 20,000 Travel 2,400 Revenues (from budget) 68,000

Operating characteristics of the customer waiting line : Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.5 customers arrive each hour. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and..

How do you know your article choice is credible : Explain how you were able to narrow down the number of article hits you had initially, and present within your post a summary of the credible article you chose as your resource. How do you know your article choice is credible? Which database do yo..

Compute the multifactor productivity measure : Compute the multifactor productivity measure for each of the weeks shown for production of chocolate bars. Assume 40-hour weeks and an hourly wage of $12. Overhead is 1.5 times weekly labor cost. Material cost is $8 per pound. (Round your answers to ..

What will be voltage between positive terminal and point a : After 0.5 sec what will be the voltage between the positive terminal and point A?. Hint: first calculate the final, long term, equilibrium charge (q0) on Ceq.

New computer system for accounting and inventory control : Davy Jones owns and operates a chain of grocery stores called “Groceries 4 Less.” He is considering a new computer system for accounting and inventory control. A local computer sales office sent the following information about the computer system ins..

User Account

All Pages