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You have a customer who has been banking with you for years, and who clearly trusts you. She wants to open several new accounts, so you refer her 2 another person in your branch who handles new accounts. She says she is not interested in dealing with anyone except you, and if she cannot open these accounts through you she will not open them. What would you do? (a) Reassure her that the person you are recommending is very highly qualified, and is really the best person in the branch to ensure that she gets the right account for her needs (b) Explain that your coworker has to be the one to complete the actual paperwork, and offer to sit with her while the accounts are opened (c) Reiterate that you are, unfortunately, not trained in opening new accounts, and will continue to process her transactions when the accounts are opened (d) Suggest that you personally introduce her to your colleague, and explain her needs and interests
A worker picks up boxes from the floor and places them on a conveyor. This activity will occur every 30s. The boxes, weighing 23 lb
Encouraging employees to challenge existing ways of doing things, and to be creative and innovative in proposing better ways of operating, requires the company to create a supporting environment. In many firms, this means empowering their employees. ..
You work in the HR Department of an electric power company in the southwestern region of the U.S. The company was founded in 1940 and has an excellent reputation as a provider of electricity. Identify the information needed to develop a template that..
Explain the key concepts and terminology - Organizational culture and behavior and provide a brief analysis of the culture and behavior of your organization or an organization with which you are familiar
Continued pressure to decrease cost b. The seemingly increase rate at which both internal and external environment change.
Examine the principles of critical thought in relation to the chosen societal concern, and consider the importance of ethics, moral reasoning, a research-based process to search for truth, and the advantages of information technology in gathering ..
For the Course Project, you will prepare a quality improvement program. Continuous quality improvement covers many areas. Throughout the course, pay particular attention to what attributes constitute a quality improvement team and what questions t..
Discuss the reasons why small businesses are so important to the U.S. economy. Understanding that “Diversity is also desirable for innovation, flexibility, and organizational success,” how does it then play a part in small business success? Please ci..
Demand for devil’s food whipped-cream layer cake at a local pastry shop can be approximated using a Poisson distribution with a mean of four per day. The manager estimates it costs $6 to prepare each cake. Fresh cakes sell for $13. Day-old cakes sell..
Describe the assessment you used to analyze your skills. Discuss your communication gaps. Describe any additional training you need in specific areas of communication.
Explain the differences between the production processes for the pharmaceutical product line compared with those of the retail product line. Why are they different
They tend to delegate responsibility to members of the in-group while with members of the out-group they lead by giving directives. Which theory of leadership will help you understand your observation.
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