Reference no: EM132226401
1. Which of the following types of organization is similar to a bureaucratic structure?
a high-involvement organization
a continuous improvement organization
a mechanistic organization
a learning organization
an organic organization
2. In which type of business structure do employees depend more on one another and relate more informally and personally?
a high-involvement organization
a continuous improvement organization
a mechanistic organization
a learning organization
an organic organization
3. An effective strategy for enabling a firm to be responsive and competitive is to focus on fundamental strengths and expertise, and developing leadership in and organizing around its _____.
product offerings
employee skills
customer service
core capabilities
managerial talents
4. Royal Tech is a leading mobile phone manufacturer. The company has a deal with PetroZone, a leading gas station chain. Anyone with the latest Royal cell phone will get 20% off on a single purchase at PetroZone, with the offer being valid for six months. Which of the following best describes this scenario?
network organization
strategic alliance
classical conglomeration
high-involvement organization
learning organization
5. Which of the following is one of the two areas of focus of learning organizations?
exploration
communication
customization
reengineering
empowerment
6. In which kind of organization does a business leader seek input from all the levels of the company?
a high-involvement organization
a continuous improvement organization
a mechanistic organization
a learning organization
an organic organization
7. In _____, materials and processes employed in one product can be used to make other, related products.
economies of scale
process innovation
scale efficiency
economies of scope
production competence
8. Diseconomies of scale refers to the
excessive competition for a particular product segment.
environmental forces that inherently have a negative impact on business growth.
rising cost of raw materials and human resources.
mismatch between expected and actual markets.
varied costs associated with an organization being too big.
9. Which of the following is a practice that is recommended for firms to ease the pain of downsizing?
a. Use downsizing as a primary option when it comes to improving efficiency.
b. Train people to cope with the new situation.
c. Engage in excessive hiring.
d. Make slow, small, and frequent layoffs.
e. Implement voluntary early retirement programs.
10. Rightsizing refers to
a. arriving at the size at which a company performs most effectively.
b. firing fewer people than the right number as a process buffer.
c. estimating the human resources required to complete a project.
d. hiring the right people for the right job.
e. determining the right size and composition of project teams.
11. Which of the following is one of the components of the strategic triangle?
customers
suppliers
employees
substitutes
partners
12. Which of the following steps in the value chain involves offering customer support?
outbound logistics
operations
research and development
inbound logistics
service
13. Almost any competitive advantage is temporary, so companies should strive for continuous improvement, which is also known as _____.
kanban
kaizen
keiretsu
zaibatsu
andon
14. The support activities in the generic value chain include (refer to Exhibit 9.3)
firm infrastructure.
research and development.
operations.
outbound logistics.
marketing and sales.
15. Deming's 14 points of quality emphasized a(n) _____ approach to management.
short-term
formulaic
interactive
generic
holistic
16. At _____, a product or process is defect-free 99.99966 percent of the time.
six sigma
JIT system
ISO 9001
CIM
concurrent engineering
17. Which of the following is a characteristic of a large batch organization?
highly customized products
decentralized decision making
organic structure
more rules and formal procedures
emphasis is on mutual adjustment among people
18. In _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy, which is exemplified by employees' authority to halt operations to correct problems.
job shops
time-based competition
flexible factories
total quantity management
lean manufacturing
19. Which of the following tags allow automated readers to track where each product is in the distribution system?
RFID
JIT
CRM
TQM
ISO
20. _____ is a design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs.
Dynamic networking
Just-in-time operation
Mass customization
Concurrent engineering
Flexible manufacturing