Reference no: EM132277240
1. Which of the following typically results from offering high-quality goods and services to the marketplace?
A. lower costs
B. higher costs
C. lower market share
D. increased product liability costs
2. ____________ ideas are ideas that focus on inventions for improving a manufacturing process.
A. Technology
B. Product
C. Process
D. Management
3. In the __________ approach, management improves one thing at a time.
A. incremental improvement
B. reengineering
C. step-by-step
D. systems
E. circular
4. TQM stands for:
A. total quantity management
B. team quantity management
C. total quality management
D. team quality management
E. total quality manpower
5. Creativity is a function of three components. The components include all the following except __________.
A. Expertise
B. motivation
C. creative thinking
D. artistic
6. The first step of the incremental improvement approach to quality improvement is:
A. choosing an area for improvement
B. benchmarking
C. performing a pilot study
D. implementing the improvements
E. analyzing current performance
7. Which of the following statements best describes the relationship between creativity and innovation?
A. they are the same
B. innovation precedes creativity
C. creativity precedes innovation
D. either may precede the other
E. know one knows
8. When time pressure is low, creative thinking is more likely when:
A. people feel as if they are on an expedition
B. People feel they are on autopilot
C. people feel they are on a treadmill
D. people feel they are on a mission
9. To encourage creativity in organizations managers could include any of the following actions except ______________ .
A. allow time to accomplish work
B. set goals low to avoid failure
C. establish systems support
D. personally encourage workers
E. establish diverse work groups
10. To encourage creativity in organizations, the best action a manager should take is:
A. supervise employees closely
B. give employees extremely tight deadlines on a regular basis
C. put employees into work groups of very similar people
D. protect employees from any time pressure
E. make sure they have personal contact with employees to encourage them