Observe the product creation and customer service processes

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Reference no: EM132294945

Field Research

Visit a Subway™ sandwich location and observe the product creation and customer service processes in place there that you will reflect on in the following writing and discussion assignments. NOTE - As a courtesy to the employees I suggest that you explain why you are there and perhaps they may be open to you asking questions related to their process.

Based upon your observations of the Subway™ processes, prepare a short paper. And, to guide our Discussion from your field research, identify and describe an example for each of the following lean principles and tools that you observed in practice) I. Visual Management. ii. Pull production. iii. Assemble to order. iv. Work load balance/production leveling (you may have to visit at a busy and a slack time for comparison). v. Kanban. vi. Quick changeover. vii. Standardized work. viii. Employee flexibility/Cross Training. ix. Any Other(s) - From your field research, identify examples where you observed any of the various types of waste either avoided or mitigated in the Subway™ process flow.

Reference no: EM132294945

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