Reference no: EM132227192
1. All of the following are characteristics of services except:
A. services have lower customer contact (compared to products)
B. services are easy to copy by a competing firm
C. services are perishable and cannot be stored for future use
D. services are intangible
2. All of the following are objectives of effective facilities layout except:
A. eliminate waste and redundant activities
B. reduce material handling costs
C. improve communication and interaction among workers
D. increase the number of bottlenecks
3. The type of layout where similar activities are grouped together in departments or work centers according to the specific function they perform is known as a:
A. fixed position layout
B. process layout
C. product layout
D. hybrid layout