Objective of the performance plan

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Reference no: EM132977068

Task - Develop a performance plan

For CCF & MB to continue to meet their primary goal of being a leader in offering broking services to the local community, they have asked you in your capacity as the newly appointed general manager to develop a performance plan and establish some ‘key performance indicators' (KPIs) for all customer service staff.

The objective of the performance plan is to focus on the organisations key goals and objectives in line with ‘Service standards statement' available in the toolbox.

Information on people performance can be sourced from Business Management Skills, Topic 1-3, People management.

Reference no: EM132977068

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