Oberoi hotels-train whistle in the tiger reserve

Reference no: EM132824760

[HBS] Oberoi Hotels: Train Whistle in the Tiger Reserve

After reading the case, you should answer to the following discussion question in (at least) one-single spaced pages.

Q1) The case provides a detailed description of Oberoi's operation and begins with the management of a guest complaint. How do you recommend Vikran respond? What is the primary driver of your recommendation?

Q2) What is your assessment of eMpower, Oberoi's HR initiatives, and how the incentives work to front line who are empathetic and attentive? Would you expect it to work well in this context over time?

Reference no: EM132824760

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