Nurses were responding slowly when patient rang the bell

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Reference no: EM133758380

Question

We had a situation last year where nurses were responding slowly when a patient rang the bell, which affected patient satisfaction and might have jeopardized patient care. We quickly reviewed our protocols in order to address this, and we also put in place a new rule requiring nurses to respond to call bells within five minutes. Patients have reported feeling more urgent and attentive in the care they receive as a result of this change, which has improved patient outcomes and overall satisfaction.

Reference no: EM133758380

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