Numerous reviews about poor customer service

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Reference no: EM133664483

Question

You have been appointed as a Chief Operating Officer (COO). The company you work for has had numerous reviews about poor customer service. To compound the issue, several former employees have taken to social media to discuss how bad it was to work for the company. Instructions: In a voiced-over PowerPoint presentation, address the following points as the COO:

- Your job is to readjust your customer-focused approach. How would you go about this?

- You also want to amend your approach to your employees, mainly focusing on motivating and empowering them. How would you go about addressing this issue?

Reference no: EM133664483

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