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1. Some individuals feel room rates should not be increased significantly when room demand is high. Why do you think they feel this way? What would you tell a regular guest who called to complain that the room rate she was quoted for her next stay was 50 percent higher than the rate she paid on her last visit? Assume you have forecasted a guaranteed sellout for the dates requested by that guest.
2. Effectively networking in a room full of strangers is a crucial skill but one that is often lacking in younger, less experienced sales team members. As a GM, what are 5 specific steps you could take to ensure that the least experienced of your sales team rapidly develops this important skill?
3. A hotel’s efforts in social media can be designed to serve a number of purposes from the dissemination of news and information, to the answering of customer questions, to simply engaging with a specific community of users. As a GM, how would you establish objectives for your social networking efforts and how might you go about measuring your achievements of those objectives?
Do you feel that progression discipline process actually work to improve employee performance in most cases? Why or why not?
What are your two biggest concerns related to possible fraud for the hotel part of the business.
As a manager, you want to discover factors that can disrupt equilibrium in a market. What has happened to those demand determinants over the past three years?
Come up with a list of central selling points and consumer benefits. This list should have a minimum of six items. Most lists will have more than six items.
Contingency plan that outlines what steps can be taken to address unforeseen changes to internal or external environments over the coming three years.
Do you believe most people are poor listeners or good listeners? What can organizations do to improve listening skills of employees?
Why and how do you think strategic management would help address the issue or problems in the company
If the EPA has to clean up a site due to pollution, which parties may the EPA recover the costs of the clean-up from?
Find a product or process that needs innovation (a dynamic new idea).
Consumer Behavior-Do you have a tattoo or body piercing? What type of statements are being made with tattooing and body piercing?
Describe the business operation you are considering for the forecast and scheduling of your expansion. What type of forecasting method would be appropriate for the company and the product or service selected? Why
Demand Forecasting and Capacity Strategy There are three types of capacity that are inter-related, they are; Design or Nameplate Capacity Effective Capacity Actual Output Briefly describe each type of capacity.
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