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Central Airlines would like to set up a control chart to monitor its on-time arrival performance. Each day over a 10-day period Central Airlines chose 30 flights at random and tracked the number of late arrivals in each sample. The results are as follows:
DAY
SAMPLE SIZE
NO. OF LATE- ARRIVING FLIGHTS
1
30
2
3
4
0
5
6
7
8
9
10
a. Calculate p.
b. Set up a p chart to track the proportion of late arrivals. (Note: Each sample consists of 30 observations.)
c. Airline travel is characterized by busy and slow seasons. As a result, what is "normal" during one time of the year wouldn't be "normal" at some other time. What difficulties might arise as a result of using a single control chart to track the proportion of late arrivals? What could Central Airlines do about this?
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