Normally has five employees answering calls while open

Assignment Help Operation Management

Reference no: EM131714844

1) A small call center normally has five employees answering calls while open. On average, five calls arrive every four minutes. Under normal operating conditions, each employee on average handles each call in 3.5 minutes. But today, one employee has the flu, so the center needs to operate with four employees during this time. The manager is nervous that it may be supply-constrained and so she directs her employees to hurry up their processing of calls today. What is the maximum average processing time (in minutes) for each call that they need to achieve today so that they have a stable queue?

2) Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the Tour de France by riding through one or more stages in the race. It has four people who take calls from clients. Each call lasts 30 minutes, on average, with a standard deviation of 60 minutes. A call arrives. on average, every 20 minutes, with a standard deviation of 20. On average, how many minutes does a caller wait before talking to an agent?

Reference no: EM131714844

Questions Cloud

Practical reasons for studying theoretical perspectives : What are six practical reasons for studying theoretical perspectives?

Variable cost per customer and the monthly fixed labor cost : Using regression via Excel spreadsheet, determine the variable cost per customer and the monthly fixed labor cost

Difference between being efficient and being effective : What is the difference between being efficient and being effective?

Determining the lowest-cost plan for the firm : Suppose clients pay the same hourly rate regardless of which attorney bills the hours, and Hughes is interested in determining the lowest-cost plan for the firm

Normally has five employees answering calls while open : A small call center normally has five employees answering calls while open. On average, five calls arrive every four minutes.

Disadvantage of the matrix design : Which of the following is a disadvantage of the matrix design?

The term logistics refers to the movement : The term logistics refers to the movement of

Major advantages and disadvantages of diversification : What are the major advantages and disadvantages of diversification?

Create risk management matrix : Create a risk management matrix- Consider getting up from a night’s sleep and getting to work or school as a project.

User Account

All Pages