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Nine steps of becoming a better listener

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Reference no: EM133086796

1) Entrepreneur, Norm Brodsky, has a sales tip which he lives by "don't talk, listen". Using the example which he highlighted in the video, how do you think his tip incorporates the "nine steps of becoming a better listener"?

2) Textbook emphasizes on non-verbal communication as the key to making sales. This is evident in Norm Brodsky's example as well. Describe a time or a situation where you sold, convinced, or negotiated with someone by studying their non-yerbal cues. Which non-verbal channels played a role in making your communication successful in your case?

3) Do you think non-verbal channels are important to the salespeople as the textbook describe them to be?

Reference no: EM133086796

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