Reference no: EM132671189
Please help me solve this question which have 2 parts:
1. The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. ( True / False)
2. Quality assurance is any action directed toward providing customers with goods and services of appropriate quality. ( True / False)
3. If you do measure results, you can't tell success from failure. .( True / False)
4. Develop a set of performance indicators that reflect customer requirements and key business drivers. ( True / False)
5. COQ is the cost of avoiding poor quality, or incurred as a result of poor quality. (True / False)
6. Leadership the ability to positively influence people and systems. ( True / False)
7. Strategic planning process of envisioning an organization's future and developing the necessary procedures and operations to achieve that future. ( True / False)
8. Leadership practices includes creating a customer-focused strategic vision and clear quality values. ( True / False)
9. Set high expectations and demonstrate personal commitment and involvement in quality. ( True / False)
10. Leadership practices does not promote to set high expectations and demonstrate personal commitment and involvement in quality. ( True / False)
11. Effectiveness of leadership system depends in part on its organizational structure. (True / False)
12. Leadership system Refers to how decisions are made, but does not refer hoe decisions are communicated. (True / False)
13. A strategy is a pattern or plan that integrates an organization's major goals, policies, and action sequences into a cohesive whole." ( True / False)
14. Mission includes the definition of products and services, markets, customer needs, and distinctive competencies. ( True / False)
15. Vision includes that where the organization is headed and what it intends to be. ( True / False)
Second part, solve them in details
1. What are the nine points for senior Management -TQM foundation?
2. How leadership is a major component of TQM?
3. Please write note on Deming's 14 points for improving quality.
4. What is meant by leadership? Please explain the strategic planning and the Baldrige leadership traits
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