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News that affected customer loyalty

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Research a recent legal issue in the news that affected Customer loyalty (For example The United Express Flight 3411 incident, Wells Fargo account fraud scandal, Starbucks Racial Bias incident, etc.).Describe the incident and comment on whether the situation was handled appropriately. In your opinion, how was trust or customer loyalty damaged in the incident?

Cite at least 2 related sources.

Reference no: EM133040693

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