New expectations the ceo set with the vision

Assignment Help Business Management

Reference no: EM1348845

A CEO of a major healthcare organization planned a major push to earn internal provider and staff support and community/customer/patient brand identity for a new patient service where additional emphasis would be on customer satisfaction. The leader's vision was communicated frequently to the organization's stakeholders. Everyone rallied around the new vision and began to get involved with the planning of the programs. Everything seemed liked it was working; the plan to communicate a new vision started to get people working, but very soon thereafter, problems arose. Providers began to battle with administration, customers began to demand access to the new services, and different staff sections began to argue over trivial issues concerning the programs. What proved to be a catalyst to conflict, the new programs, was eventually put on the "backburner." What happened? The CEO reflected on this, and the conclusions were

1. The new programs made staff insecure about their jobs. The staff felt they needed to be a "part" of the new vision/new programs but were not given a forum to be "officially" included.

2. A vision may not be enough. A clear objective plan with clear lines of authority of who does what for the new programs should have been communicated "up front." The staff was not guided/focused on the tasks at hand.

3. The staff may not have been sufficiently trained to meet the new expectations the CEO set with the vision.

4. Stakeholders (internal and external) were jockeying for "position" to gain the CEO's favor rather than concentrating on the new programs.

5. There was no constructive way to handle the conflict situations that occurred. Training was clearly needed.

Reference no: EM1348845

Questions Cloud

Calculate the stores fixed costs : A and B Beverages expects to earn $50,000 next year after taxes. Sales will be $375,000.

Self-control theory of criminality : A criticism of self-control theory is that as adults, it is already too late to instill levels of self-control that will inhibit criminality.

Calculate the temperature at the center of the cylinder : The resolution of the eye is ultimately limited by pupil diameter. What is the smallest diameter spot an eye can produce on the retina if pupil diameter is 4.45? Assume light with a wavelength of = 600 .

Illustrate amount of state income tax did red ball produce : Red Ball Production's taxable income in 2005 was $500,000. Illustrate what amount of state income tax did Red Ball Productions owe.

New expectations the ceo set with the vision : Stakeholders were jockeying for "position" to gain the CEO's favor rather than concentrating on the new programs and was no constructive way to handle the conflict situations that occurred. Training was clearly needed.

Testing item in array of member using sequential search : Look up each test item in array of member items, by using sequential search. What is the worst-case running time of it. (asymptotically, in terms of n and k)?

Expected rate of return : Starlight, corporation must choose between two asset purchases. The yearly rate of return and related probabilities given below summarize the firm's analysis.

Cultural differences in self-disclosure : Discuss the challenges that can exist in regards to cultural differences and self-disclosure. Include a minimum of one scholarly source to support your views.

Authority and power in business : Why is it important to maintain a balance of power between different groups of organizational stakeholders

User Account

All Pages