Negotiation strategy be used in resolving conflicts

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Reference no: EM132215603

1. In a waiting line system, there is only one server. Customer arrivals follow Poisson distribution with mean inter-arrival time 5 minutes. Service time follow exponential distribution and a server can serve 15 customers per hour on average. What is the average waiting time?

2. When should the two main types of negotiation strategy be used in resolving conflicts?

3. When resolving a conflict why should leaders be clear about their goals?

Reference no: EM132215603

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