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ISO 9000 Certification Required
As the sales manager for Patton Manufacturing, you are interested in negotiating agreement with West Industries to provide the electrical switches for its stereo components. However, you find information obtained from their web site that states clearly that all suppliers must have ISO 9000 certification and provides an address for additional information. You know vaguely that ISO 9000 certification establishes international manufacturing standards, thereby giving buyers assurance that products meet certain quality standards. You need more detailed information about what ISO 9000 certification is and the benefits it provides to suppliers and purchasers. You know that an independent agency provides the certification, but you don't know who that agency is or how long the process of being certified requires. You also need to know what actions you must take to begin the certification process.
Required: Write a letter to the attention of the Certification Department, West Industries, 9310 Gordon Street, Denver, CO 80202.
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